Behavioral Supports

Behavior challenges can prevent people from participating fully in community activities. Through our Behavioral Support Services, Via helps individuals who struggle with behavior challenges, teaching them more appropriate alternatives.  Our Masters-level staff work with a person’s natural support system and caregivers to develop a behavioral support plan addressing: challenging behaviors, cognitive processing, communication skills, self-help activities, impulse control, adaptive skills, and suggesting environmental changes that support success.

What Are Behavioral Support Services?

Behavioral Support Services promote the growth, development, and independence of individuals with intellectual and/or developmental disabilities who are struggling with behavior challenges.  Our services are based on positive behavioral support practices that reflect respect, dignity, and a positive regard for the individual receiving services.  To ensure successful behavioral results, we support individual choice in decision making and emphasize self- determination and self-management.

Our Masters-level staff are trained in the areas of functional behavior assessment and behavior support plan development.  Behavioral Supports include onsite observation, comprehensive functional behavior assessment, behavior support plan development, training for all involved team members, and ongoing support and plan modification.  Behavior Support Specialists focus on changes that can be made by the individual, their team or within the person’s environment.

Support plans are regularly evaluated to ensure that any necessary changes are made and that individual outcomes are tracked appropriately.  A team approach is used, involving families, staff, and other caregivers throughout the process.

Via helps individuals and their teams address:

  • Challenging behaviors
  • Cognitive processing
  • Communication skills
  • Self-help activities
  • Impulse control
  • Adaptive skills
  • Environmental changes that support success
  • Teaching appropriate replacement behaviors


For more information, contact:
Denise Pioli, Vice President of Services | 610-317-8000 x467

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How to get involved



To comply with Governor Wolf’s mandate that non-essential businesses be closed and with guidance from the PA Office of Developmental Programs (ODP), that funds many of our programs, Small Group Employment, many Community Employment Services, Creative Expressions Adult Training Facility and Prevocational Workshop are closed for participants until the mandate is lifted. 

However, ODP has determined that home and community-based services are considered life-sustaining and are exempt from the Governor’s directive asking for the closure of all non-essential businesses.  Therefore, Via will provide limited Community Participation supports, In-Home services and Behavioral Support services.  As we learn more from ODP, coordinators will reach out to participants about services that are available.  We are reaching out to Via staff now to determine who can provide these services. 

Coordinators are working remotely and are available by email or phone to answer your questions.  Please contact your coordinator by email or phone if you need anything or email