Lehigh Valley Health Network Marathon for Via
Sunday, September 12, 2010
Fundraising Tools – FAQ’s
I walk to strengthen
my community. |
|
|
|
Getting Started | Navigating Your Fundraising Headquarters
Sending Out Emails | Donations
Getting Started
How do I sign up to fundraise online?
Sign up on our Registration page. Click on what you’d like to register for: Marathon, Half Marathon, Relay Team 5K Walk, or to Volunteer. Select Register Here. Read the waiver/agreement and click on the “I agree” button.
Marathon, Half Marathon, Relay Teams and Volunteers
- Complete the personal information section, type in your name, address, and email information.
- Type in a user name and password.
- Choose a T-Shirt Size.
- Type in a personal fundraising goal.
- (Relay Teams will fill in all their team members information here as well)
- Click on the Continue button.
- You will receive a quick confirmation. Click on the Continue button to go to your Fundraising Headquarters where you can personalize your Web page, your team’s Web page, start your team recruitment, and begin your fundraising campaign.
5K Walkers
- Click on the Start a Team button or Join a Team button or Join as an Individual.
- If you are a Team Captain signing up, scroll to the bottom and type in your team name; team fundraising goal, and number of team members you are going to recruit. Click on the Continue button.
- From the personal information section, type in your name, address, and email information.
- Type in a user name and password.
- Choose a T-Shirt Size.
- Type in a personal fundraising goal.
- Click on the Continue button.
- You will receive a quick confirmation. Click on the Continue button to go to your Fundraising Headquarters where you can personalize your Web page, your team’s Web page, start your team recruitment, and begin your fundraising campaign.
Navigating Your Fundraising Headquarters
How do I Login in to my Fundraising Headquarters?
Login to your Fundraising Headquarters by going to the Login Page. Click on the event you are registered for: Marathon, Half Marathon, Relay Team 5K Walk, or to Volunteer. Select Login.
I forgot my username and password. How do I find it?
Your username and password are case sensitive. You can also click on “Forgot Username and/or Password?” when you go to Login. If you are still having problems, please email Via@ViaNet.org and we’ll email it to you.
How do I change my user name and password?
Login to your Fundraising Headquarters. From the “My To Do List” section, click on the Edit my Login/Password link.
How can I see who has donated to me?
Log into your Fundraising Headquarters. You will then be brought to your personal Fundraising Headquarters where you can view your donor list and the amounts that have been donated.
I am a team captain, can I change the name of my team?
Login to your Fundraising Headquarters. From the “My To Do List” section, click on the Edit Profile link and scroll to the bottom of the form.
I set my fundraising goal too low on my Web site. How do I change it?
Login to your Fundraising Headquarters by going to the Login Page. Click on the event you are registered for: Marathon, Half Marathon, Relay Team 5K Walk, or to Volunteer. Select Login. From the “My To Do List” section, click on the Edit Profile link.
Sending Out Emails
Email Address Book FAQ’s
How do I send out emails through my personal Fundraising Headquarters?
- From your Fundraising Headquarters, click on the Emails Tab along the top.
- Use the address book or enter a quick list of email addresses.
- Then, customize one of the existing email templates or compose a new message.
- It’s best to send out emails through your Fundraising Headquarters. Not only do they automatically include a link to your Web Page, you can pull an email report later to see how people responded.
Where can I see all the emails that I have sent during my fundraising campaign?
Log into your Fundraising Headquarters. Click on the Email tab and click on the Email History Log link. The record of emails sent will be reflected.
Donations
Do I have to send in my donations? Can I bring them with me to the walk or race?
While you can always bring your donations to the walk or race, it is preferable that you mail them in as soon as you receive them to:
Via of the Lehigh Valley
Attn: 5K Walk
336 W. Spruce Street
Bethlehem, PA 18018
I heard that you could enter in offline donations to your site. How do I do that?
From your Fundraising Headquarters, click on the Tools Tab along the top. Click on the Enter Pledge Button . The Offline Donation entry form will appear. Fill in the appropriate information and click on Submit. Your pledge is displayed as pending. "Pending" donations refer to donations that have not been yet been received and processed by Via of the Lehigh Valley. These actually show up on the donation report as pledges.
I’ve been entering in my offline donations and the record reads unpaid, but my credit card donations show up right away. How can I update my web page so that all donations show as paid?
Please turn in all checks received to Via of the Lehigh Valley. You can turn them in on race day or send them to Via of the Lehigh Valley, Attn: Marathon, 336 W. Spruce Street, Bethlehem, PA 18018. You will be officially credited when Via receives and processes your donations.
Are the credit card donations secure?
Yes, the Lehigh Valley Health Network Marathon for Via Web Page is a secure Web site.
For more information, contact:
Gina Stano, Special Events
g.stano@vianet.org | 484-893-5389
|
